Return Policy

At Free & East we strive to make our customers 100% satisfied with the product they've purchased from us. If you are experiencing any shipping or initial failure issues, and you're feeling frustrated, then please contact us and our team will assist you right away.

If the product is defective or does not work properly, please kindly let us know in 7days from the day of product(s) arrival. For the fastest resolution, please contact us via "Contact Us" page of mail to info@freeeasyjp.com including your name, order numbers and detailed information about damaged items or low quality. It will be very much helpful if you attach a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.